About Us

Amy Conrick has applied her facilitation skills in communities since 2013. She has planned and led local stakeholder strategic sessions to address community needs, convened meetings to resolve partner disagreements, facilitated internal and external team meetings, and planned and led many mobility management, transportation coordination, and team meetings. She holds certificates in Technology of Facilitation (Institute of Cultural Affairs), Social Marketing (University of South Florida), and Leading Strategic Innovation in Organizations (Vanderbilt University). She is the author of the Meetings with Purpose and Results course.

Human-centered design (HCD) (also known as “design thinking”) is a powerful approach to solving real-world problems. First trained in this approach by Peer Insight in 2013, Amy Conrick has facilitated over 30 community teams in applying HCD, and has taught HCD courses since 2015. Through Design Thinking:DC’s Summer of Design Institute, she has led multidisciplinary HCD learner groups in practicing the steps of HCD. Amy holds certificates in Design Thinking for Business Innovation, The Innovative Workplace, and Advanced Discovery Tools, all from the Darden School of Business, University of Virginia. She is the author of the Creating Innovative Transportation Solutions course.

Amy Conrick has supported developments in community transportation since 2006, specifically in the fields of employment transportation, health care transportation, mobility management, and transportation innovation. She served as the director of the National Center for Mobility Management for 5 years and co-director for an additional 5 years, deputy director at the Community Transportation Association of America for 3 years, and senior staff at the Joblinks Employment Transportation Center for 7 years. Amy has written and edited educational materials on health care transportation– and employment-related transation issues, provided direct technical support to communities and individuals, and developed community and agency self-assessment tools that lead to increased collaboration between the transit community and human service and workforce development agencies.